DRN · Legal information
Application Regarding Your Personal Data
How you can exercise your rights over your personal data.
Version 1.3 · Last updated: 2026-09-19
This is a translation provided for convenience. The Turkish text is the binding version; if the two texts differ, the Turkish text prevails.
Article 11 of Law No. 6698 on the Protection of Personal Data (the Law) gives everyone whose personal data is processed the right to apply to the data controller. This page explains how to apply to us regarding your personal data processed within DRN Portal and UDF360.
Data controller: DRN GRUP GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ · Mustafa Kemal Mahallesi, 2118. Cadde, No: 4C, İç Kapı No: 140, Çankaya/Ankara · privacy@drnportal.com · KEP (registered electronic mail): drngrup@hs03.kep.tr · +90 312 963 28 26 · MERSİS: 0313117063800002 · Trade Registry No.: 441533 (Ankara) · Tax ID No. (VKN): 3131170638 (Maltepe Tax Office)
01
What can you request?
In summary, your rights under Article 11 of the Law are:
- To learn whether your personal data is processed and, if it is, to request information about it.
- To learn the purpose of the processing and whether the data is used in accordance with that purpose.
- To know the third parties to whom the data is transferred, domestically or abroad.
- To request correction of your data if it has been processed incompletely or incorrectly.
- To request deletion or destruction of your data if the conditions set out in the Law are met.
- To request that correction, deletion and destruction operations be notified to the third parties to whom the data has been transferred.
- To object to an outcome against you that arises from your data being analyzed exclusively by automated systems.
- To request that the damage be compensated if you have suffered damage due to processing in violation of the Law.
You can carry out some requests yourself without making an application:
| Request | Where |
|---|---|
| Deleting your account and the data linked to your account | UDF360: Settings › My Account › Delete account (in the app: Ayarlar › Hesabım › Hesabı sil) · Portal: drnportal.com/hesap › Delete account |
| Correcting your first name, last name and address details | UDF360: My Account › Identity and address · Portal: /hesap › Profile |
| Viewing your registered Turkish ID number (TCKN) | UDF360: My Account › Identity and address › "Show" (in the app: Hesabım › Kimlik ve adres › "Göster"; asks you to sign in again) |
| Withdrawing your consent to personalized advertising | UDF360: Settings › Privacy › Personalized advertising (in the app: Ayarlar › Gizlilik › Kişiselleştirilmiş reklam) |
| Turning off usage statistics | UDF360: Settings › Privacy › Usage statistics (in the app: Ayarlar › Gizlilik › Kullanım istatistikleri) |
| Accessing your invoices | UDF360: My Account › My Invoices (in the app: Hesabım › Faturalarım) · Portal: /hesap › My Invoices |
What is deleted and what is retained (due to legal obligation) when you delete your account is stated in the "Retention periods" section of the Privacy Policy and Privacy Notice.
02
How do you apply?
In accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller (Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ), you can submit your application, preferably in Turkish, through one of the channels below. Your identity must be verifiable in your application; for this reason, next to each channel we state which identity confirmation we look for.
| Channel | Address | Identity confirmation |
|---|---|---|
| From your email address registered in the system | privacy@drnportal.com | Sending it from the email address verified in your UDF360/Portal account is sufficient. Write "KVKK Başvurusu" (KVKK Application) in the subject line. |
| From within the app | UDF360: Settings › Help › Support › "Write to us" (in the app: Ayarlar › Yardım › Destek › "Bize yazın") | Being signed in counts as identity confirmation. Write "KVKK Başvurusu" (KVKK Application) at the beginning of the message. |
| By registered electronic mail (KEP) | drngrup@hs03.kep.tr | Sending it from your own KEP address is sufficient (KEP provides identity confirmation). Write "KVKK Başvurusu" (KVKK Application) in the subject line. |
| With a secure electronic signature or mobile signature | privacy@drnportal.com (signed file attached) | Sign the application form with your secure e-signature or mobile signature and send it. A UDF file signed with UDF360 is also accepted. |
| In writing (by mail, through a notary or in person) | Mustafa Kemal Mahallesi, 2118. Cadde, No: 4C, İç Kapı No: 140, Çankaya/Ankara | Form with a wet-ink signature; for an in-person application, show your ID document. Write "KVKK Başvurusu" (KVKK Application) on the envelope. |
Your application must contain the following information (Article 5/2 of the Communiqué): first name, last name; signature for a written application; Turkish ID number (TCKN) (for foreigners, nationality and passport/ID number); address for service of notices; if any, email and telephone for notifications; the subject of your request. For convenience, you can use the Application Form we have prepared; using the form is not mandatory.
Application on behalf of someone else: It is possible with a valid document showing your authority to represent (e.g., a notarized power of attorney, a legal representative document). To protect the data, we cannot act on applications where the applicant's identity cannot be verified; in that case we let you know that we are asking for additional confirmation.
03
How will your application be concluded?
- We conclude your application, depending on its nature, as soon as possible and within 30 days at the latest; we notify you of the response in writing or electronically (preferably through the channel you applied by).
- The application is free of charge. If the response is provided in writing, no fee is charged up to ten pages; for each page beyond ten pages, TRY 1, and if the response is provided on a recording medium (CD, memory device), the cost of the medium may be charged (Article 7 of the Communiqué). If the application is caused by our error, the fee charged is refunded.
- If we accept your request, we carry it out as soon as possible and inform you; if we reject it, we state the reasons in writing.
- If your application is rejected, the response is insufficient, or no response is given within the time limit, you can file a complaint with the Kişisel Verileri Koruma Kurulu (Personal Data Protection Board) within 30 days from the date you learn of our response and, in any case, within 60 days from the date of application (Article 14 of the Law).
04
Data processed together with your application
We process the identity and contact details you provide in your application, the information we use to verify your identity (e.g., which registered email you wrote from, secure e-signature/mobile signature information) and all correspondence within the scope of the application, solely for the purposes of concluding your application, verifying your identity and documenting our obligations arising from the Law (legal basis: Article 5/2-ç of the Law, fulfillment of a legal obligation). Application records are retained for 3 years after your application is concluded (period for proof and possible disputes) and are not used for any other purpose.